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Freight Forwarder How to Choose it - A step-by-step guide

A freight forwarder is a mediator in the transportation industry. A freight forwarder is also called freight broker, Shipping agent, forwarding agent, Customs broker agent, Air cargo agent, International Movers or Non-vessel operating common carrier. 

What does Freight Forwarder do?

Freight forwarder's work in a range of areas and responsibilities from shipping documentation, customs clearance, location transportation, Warehousing, Packaging, Freight Negotiation with Airline & Shipping companies etc. 

Shipping Documentation 

 it's important to know the required documents when you transport the goods or consignment to a foreign land. commercial invoice, packing list, certificate of origin, shippers letter of declaration and bill of lading or airway bill are the important documents to be prepared along with the shipment.

 Local Transportation 

 A freight forwarder must have the capability to transport the good locally. Freight forwarder assists to pick the cargo from your warehouse to forwarder warehouse or to customs bonded location to complete the customs formalities and prepare the good to ship.


Proper warehousing is important for every forwarder. Normally most of the freight forwarder having own warehousing facilities or have a tie-up with other large warehousing companies. there is a separate warehouse for perishable cargo, food products and HAZ Cargo (DG Cargo). IATA (international air transport Association) has specified the requirement for the cargo warehousing for freight forwarders.

Packaging and Labelling

 The forwarder assists the customer on how to properly do package the products for exports.It is very important to do the proper labeling and packing especially for hazardous cargo and special care cargoes. 

Freight Negotiation 

Freight negotiation is one of the prime responsibility of a forwarder. due to high volume business, freight forwarders enjoy best-negotiated rates from carriers and airlines. Freight forwarders assist their customers to get competitive rates for the shipments.

When a company or an individual who want to transport the goods whether it is a personal or commercial cargo the forwarder who helps to complete the documentation, insurance, packing, warehousing, local transportation, booking the cargo with airline or shipping companies, prepare the customs declaration and follow up the consignment till delivery.

The Forwarder Must Have the Following Qualification 

  • Proper business license to have the shipment
  • Through knowledge about Customs declaration & procedure
  • The in-house customs broker is preferred
  • Warehousing Facility 
  • Packing Facility 
  • Hazard Cargo (DG Cargo) handling certification 
  • Facility to handle perishable cargo 
  • Industry affliction like IATA, FIATA & Forwarder Network Member like FNC - (Freight Network Corporation) 

How do I choose the right forwarder? 

Luckily choosing a freight forwarder is less complicated nowadays. We FNC Group is a first-class freight forwarders network having coverage over 100 counties. please visit our membership directory or visit to find a right freight forwarder. 

If you need a shipping quote please click here

FNC Group Pte Ltd
16 Raffles Quay
#41-01 Hong Leong Building
Singapore 048581
Registration No : 201108828G
Email :
Tel : 65 31581830Fax: 65 67228404

UK : +44 7311071402 / +44 7311067998

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